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Jacob Upchurch

IoT & Network Infrastructure Specialist | Global Systems & Deployment Engineering | Teltonika, Fortinet, & MDM Administration

Contact

Email: [email protected]

LinkedIn: linkedin.com/in/jacob-upchurch

Summary

As an IoT & Network Infrastructure Specialist, I possess deep technical expertise in managing and securing distributed network environments. I balance a broad portfolio of responsibilities, focusing on the performance, security, and uptime of business-critical systems. My core experience is centered on remote network engineering and deployment automation. This includes administering specialized hardware and services for cellular failover solutions, financial kiosks, and high-stakes hospitality/stadium systems. I leverage platforms like Teltonika RMS and diverse mobile device management (MDM) solutions (SureMDM, Miradore, Hexnode) to maintain endpoint security and system configuration across global client sites. I excel at system configuration optimization, advanced troubleshooting, and security hardening. I thrive in dynamic, fast-paced environments where my ability to adapt, solve complex problems, and drive continuous improvement directly ensures that technology is secure, reliable, and seamlessly aligned with organizational objectives.

Experience

M3t – IoT & Network Infrastructure Specialist

Aug 2022 – Present | Norman, OK

  • Administer Teltonika RMS (RUTX11, RUT360, RUTM50) alongside Fortinet, Acumera, and Ubiquiti/UniFi for LTE failover and primary WAN links.
  • Manage MDM platform for Slot Machine Interface Boards (SMIBs), including OS/firmware updates, policy enforcement, and advanced troubleshooting.
  • Provide high-level escalated support for financial kiosks and IoT edge devices in gaming, hospitality, and stadium environments.
  • Oversee staff workstations, on-site servers, network infrastructure, and secure connectivity across multiple office locations.
  • Deploy and maintain backend software on 30+ client sites across the U.S., Canada, and the U.S. Virgin Islands to streamline provisioning workflows and ensure uninterrupted service.

Sooner Spectator Magazine – Website Manager

Jun 2019 – Present | Norman, OK

  • Managed content updates, ad delivery, analytics tracking, and backend site integrity.

Projects

iTech Penetration Testing

Feb 2018 – Dec 2019 | Norman North High School

Assessed first-gen MacBooks for vulnerabilities, documented findings, and implemented student-device security improvements. Gained hands-on skills in vulnerability analysis, ethical hacking, and report writing.

Education

Moore Norman Technology Center – Cyber Defense (Aug 2021 – Nov 2022)

Epic One On One Charter High School – High School Diploma (2020–2022)

Norman North High School – High School Diploma (2018–2020)

Certifications

Technical Training: Fundamentals – Teltonika Networks (Issued Mar 2025, Exp. Mar 2027)

Credential ID: TT-FM000000123

Teltonika Certification Full Certificate

Skills

Networking & Security

Teltonika RMS Fortinet Ubiquiti/UniFi VPN Firewalls

Platforms & Tools

MDM Microsoft Azure Microsoft 365 Office 365 SQL

Core Competencies

Escalated Support Deployment Automation Troubleshooting Data Analysis Customer Service

Additional: IoT Management · IT Infrastructure Management · VLAN · Managed Services · Network Switches · IT Integration · IT Operations · Microsoft Office · Microsoft Excel · Microsoft Word · IT Asset Management

Languages